Shipping policy

At Maison Celeste, we believe receiving your jewellery should be just as special as wearing it.

We aim to make every delivery experience seamless, reliable and convenient, from the moment you place your order to the moment it arrives at your door.

1. Complimentary Nationwide Shipping

We are pleased to offer FREE SHIPPING ON ALL ORDERS throughout South Africa.

There is no minimum order value required to qualify for complimentary standard delivery.

Shipping charges will not be added at checkout for eligible South African delivery addresses.

2. Delivery Timeframes

Our estimated delivery timeframe is:

2–7 Business Days

Delivery times may vary depending on your location, courier operations and other circumstances beyond our reasonable control.

Business days exclude Saturdays, Sundays and South African public holidays.

Delivery estimates are provided as guidance and are not guaranteed arrival dates.

3. Order Processing

Once your order has been placed and payment has been confirmed, our team will prepare it for dispatch.

Orders are processed during normal business operating days.

Orders placed over weekends or public holidays will generally begin processing on the next business day.

You will receive an order confirmation using the contact details provided at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided where supported by the delivery service.

You can use the tracking details to monitor the progress of your parcel.

If you require assistance with tracking your order, please contact our customer support team through the Contact Us page.

5. Delivery Locations

Maison Celeste delivers to eligible addresses throughout South Africa.

Deliveries to remote or outlying areas may require additional transit time.

Please ensure that your delivery address and contact details are accurate when placing your order.

If a courier is unable to complete delivery, we will assist you with the available redelivery arrangements.

6. Delivery Delays

Although we aim to deliver all orders within 2–7 business days, delays may occasionally occur due to:

  • High order volumes during promotional or holiday periods.

  • Courier network disruptions.

  • Severe weather conditions.

  • Public holidays.

  • Remote delivery locations.

  • Incorrect or incomplete delivery information.

If your order is delayed, please contact us so that we can investigate and assist.

Your rights regarding late or failed delivery under applicable South African consumer law remain unaffected.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch.

If a parcel has already been dispatched, address changes may depend on the courier's procedures.

Any additional delivery charges arising from incorrect customer-supplied information will be discussed before being charged, where applicable.

8. Lost or Damaged Parcels

We take care to package orders securely before dispatch.

If your parcel arrives visibly damaged, contains an incorrect item or does not arrive, please contact our customer support team.

Where possible, provide your order number and photographs of any damage.

We will investigate the issue with the delivery provider and arrange an appropriate resolution in accordance with your consumer rights.

Maison Celeste remains responsible for delivery risks to the extent required by applicable South African law.

9. Holiday and Promotional Periods

During busy shopping periods, including Black Friday and the December holiday season, order processing and courier delivery may take longer than usual.

We recommend placing time-sensitive gift orders early.

Any confirmed holiday delivery cut-off dates will be communicated through our website.

10. Returns and Exchanges

If you are not satisfied with your purchase, you may request a return under our 30-Day Satisfaction Guarantee.

Please refer to our Returns & Refunds Policy for eligibility requirements, return instructions and refund information.

11. Contact Us

If you have questions about shipping, delivery or tracking, please contact us through the Contact Us page on our website.

MAISON CELESTE

Thoughtfully chosen. Beautifully treasured.